Purpose of the Privacy Policy: This policy outlines how 247 Emergency Plumbing Scotland collects, uses, maintains, and discloses information collected from users of our website.
Commitment to User Privacy: We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner.
2. Information We Collect
Personal Identification Information: We may collect personal identification information from users when they visit our site, register, or fill out a form. This may include name, email address, phone number, and address.
Non-Personal Identification Information: We may collect non-personal identification information such as browser type, IP address, and other technical information related to the user’s means of connection to our site.
Information from Third-Party Services: If users decide to link third-party accounts, we may receive information from those services, subject to the user’s settings and the third-party’s privacy policy.
3. How We Use Your Information
To Process Service Requests: Information users provide helps us respond to customer service requests more efficiently.
For Customer Service: We may use the information to respond to inquiries, questions, and/or other requests.
To Personalize User Experience: We may use aggregated information to understand how our users collectively use the services and resources provided.
For Marketing: With user consent, we may send emails about our services, promotions, or other news.
To Improve Our Website: Feedback provided by users may be used to enhance our products and services.
4. How We Protect Your Information
Security Measures: We adopt appropriate security measures to protect against unauthorized access, alteration, disclosure, or destruction of personal information.
Secure Storage: Personal data is stored in secure environments, protected from unauthorized access.
Employee Training: Our employees are trained in data protection practices.
5. Cookies and Web Beacons
What Are They: Cookies are small files saved on users’ devices to enhance user experience. Web beacons are transparent pixel images used in collecting information.
Usage: We use cookies and web beacons to understand site usage and improve content and offerings.
Opting Out: Users can set their browsers to refuse cookies or alert when cookies are being sent.
6. Sharing Your Personal Information
Third-Party Sharing: We do not sell, trade, or rent users’ personal identification information. We may share generic aggregated demographic information with our business partners and advertisers.
Reasons for Sharing: We may use third-party service providers to help operate our business, such as sending out newsletters. We may share information with these third parties for limited purposes, provided users have given us permission.
7. Third-Party Websites
Links: Users may find content on our site that links to sites and services of our partners, suppliers, and other third parties. We do not control the content on these sites.
Responsibility: We are not responsible for the practices of sites linked to from our site.
8. Children’s Privacy
Protection of Minors: We do not knowingly collect information from individuals under the age of 13. If we become aware of such collection, we will take steps to remove that information.
9. Your Rights
Access and Correction: Users can contact us to know what data we have about them, if any, and change/correct any data.
Opt-Out: Users can opt out of future contacts from us at any time.
10. Changes to This Privacy Policy
Updates: We may update this policy from time to time. We encourage users to check this page for any changes.
Notification: Changes will be posted on this page and, where appropriate, notified to users by email.
11. Contacting Us
If you have questions about this privacy policy, the practices of this site, or your dealings with this site, please contact us at info@47emergencyplumbingscotland.co.uk.
