Privacy Policy

Last updated: January 2024

1. Who We Are

24/7 Emergency Plumbing Scotland ("we", "us", "our") is a plumbing and heating business operating from 58A Henderson Street, Edinburgh EH6 6DE. We are the data controller for personal information collected through this website.

Contact: info@emergencyplumbersedinburgh.com | Tel: 0131-285-0958

2. What Information We Collect

We collect information you provide directly, including:

• Name, phone number, and email address (from contact forms)
• Property address or postcode (when booking a callout)
• Description of your plumbing issue
• Technical information about your device and browser (via cookies)

3. How We Use Your Information

We use your information to:

• Respond to your enquiry and arrange service visits
• Send confirmation messages and appointment reminders
• Improve our website and services
• Comply with legal obligations

We do not sell your personal data to third parties. We do not use your data for marketing without your explicit consent.

4. Legal Basis for Processing

We process your data under the following legal bases (UK GDPR):

• Contract performance: to fulfil a service you have requested
• Legitimate interests: to improve our service and respond to enquiries
• Legal obligation: where required by law

5. Third-Party Services

We use the following third-party services that may process your data:

• Formspree (contact form processing) — subject to their own privacy policy
• Google Analytics (website analytics) — anonymised data only
• Google Fonts (typography)

6. Data Retention

We retain customer data for 6 years from the date of last contact, in line with HMRC requirements for business records. Contact form submissions are retained for 12 months.

7. Your Rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you
• Correct inaccurate data
• Request deletion of your data (subject to legal retention requirements)
• Object to processing or request restriction
• Data portability
• Lodge a complaint with the ICO (ico.org.uk)

To exercise your rights, contact us at info@emergencyplumbersedinburgh.com.

8. Cookies

We use essential cookies for website functionality and analytics cookies (with your consent) to understand how visitors use our site. See our Cookie Policy for full details.

9. Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss or disclosure. All data transmission is encrypted using SSL/TLS.

10. Changes to This Policy

We may update this policy from time to time. The current version will always be available on this page with the date of the latest update shown above.